Shipping policy

All orders are FOB Atlanta GA. All items that meet courier maximum size requirements are shipped via UPS or Federal Express. Please contact Client Services for oversized, international or special delivery requests.

Shipment times for standard freight are estimates only. L57 cannot guarantee delivery dates for standard freight shipments. Contact orders@LEVEL57art.com for expedited service quote.

Pick-up at our corporate facility and local delivery are available. Please contact orders@LEVEL57art.com.

If you receive damaged artwork, please contact client services within 5 days of receipt. Sorry, we are not able to process claims after 5 days.

Shipping Charges

Shipping charges are estimated based upon the order value and zone: East or West (see chart). Minimum charge: East $75, West $100. The estimated shipping amount must be pre-authorized by credit card or can be prepaid. If the actual shipping charges exceed the pre-authorized estimate, customers will be charged for the actual shipping cost which will be added to the final invoice.

Additional pallet charges may apply. For items with an outer dimension of 48x60 inches or larger, an additional crate fee will be added.

Rates are based upon delivery to a commercial address with loading dock. Additional shipping charges may apply for rush orders or added services which includes fees for residential delivery, lift gate, change of address, re-delivery and charges associated with the refusal of a shipment. These will be added to the final invoice.

White Glove Delivery is available. Prices vary depending on destination and level of service required. Contact contact orders@LEVEL57art.com.

There is no charge for Drop Ship.

Delivery & Damage

ON ARRIVAL: Please inspect the outer packaging for damage prior to signing for it.

INSPECTION: If upon inspection the box is visibly damaged, you have the option to either reject delivery entirely or have the delivery company make note of it.

DAMAGES: After opening the package if you discover that there is broken merchandise or defective items, we advise you to take photographs of the art and packaging, so that we may submit a carrier claim. If possible, please keep the packaging for the carrier’s inspection.

If your order arrives damaged please contact Client Services within 5 days of delivery.

CONTACT CLIENT SERVICES:

Please submit by email to LEVEL57 Client Services (info@level57art.com) the following information:

1.Order Number (eg: WEB #, BWJD#, DPE#, SPO#)
2.Item number (located on the label on the back of artwork)
3.Description of the damage
4.Photos of damaged art and packaging

Once email is received, management will review and assess the damages and consult with you the best course of action